Refunds and Return Policy

Refund & Returns Policy

At Phountain Water Filters, we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

 

Eligibility for Returns

To be eligible for a return, your product must:

  • Be unused and in the same condition you received it.
  • Be in the original packaging.

Products that cannot be returned:

  • Used or opened water filter cartridges
  • Any perishable items (if applicable)
  • Items that are damaged due to misuse, accidents, or normal wear and tear

Proof of purchase (receipt or order confirmation) is required for all returns.

Important: Do not send your product back to the manufacturer. All returns must go through Phountain Water Filters.

 

Refund Process

  1. Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  2. If approved, your refund will be processed to your original payment method within a certain number of days.

Late or missing refunds:

  • Check your bank or credit card account first.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still haven’t received your refund, contact us at support@phountainwaterfilters.net.

 

Sale Items

Only regular-priced items are eligible for refunds. Sale items are final sale.

 

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item:

  1. Email us at support@phountainwaterfilters.net
  2. Mail your item to:
    Phountain Water Filters Returns
    [Insert Physical Address]

 

Need Help?

For questions regarding returns or refunds, contact us at:
Email: support@phountainwaterfilters.net